• Swimwear
  Guests no longer require our wetsuits, so all you need to bring is some shorts to swim in and a shirt/rashie. Bikinis and bathers are not advisable. There are no change rooms at the river, so please wear your swimmers underneath your clothes.
• Towel & comfortable footwear
  Thongs or sandals are fine as boots are provided.
• You can’t spend any money on this tour
  Leave all valuables behind, including any loose fitting jewellery and rings that can be removed.
• Waterproof camera
  GoPro’s and waterproof cameras can be brought at owners risk. We highly recommend a wrist strap.
• Prescription glasses with case
  These can be worn to help with walking to the river, our guide can store them in a waterproof bag when you’re in the water.
• Natural reef/aquatic safe sunscreen
  Please use a natural sunscreen such as Earth Turtle’s Sunbutter. This is reef safe, natural and causes no harm to aquatic life.

Please note, anything you won’t be swimming with will be left in the transfer vehicle at your own risk. We recommend only bringing what you need.

*For more information about sunscreen damaging our reefs visit the ethically conscious  www.earthturtle.com.au/blog

Our adventure is filled with beautiful surprises and unforgettable moments. However, one surprise we want to avoid is guests discovering they are not physically suitable for the tour.

While the overwhelming majority of our guests thoroughly enjoy the experience with ease, it’s important to note that our tour is physical in nature, and requires a certain level of fitness and mobility. Most people who lead an active lifestyle and have a reasonable level of fitness will have no issues participating in our tour.

Before you book, we want to ensure that all our guests have a safe and enjoyable time. To do so, we have some basic requirements that all participants must meet.

What you’ll need to be able to do

• Paddling:
  Guests need upper body strength and endurance for paddling on river sleds.
• Carrying Equipment:
  Guests must carry/pull their 3kg river sled over short distances. Handles and wrist straps are attached for convenience.
• Navigating Uneven Terrain:
  Ability to balance and walk on uneven surfaces in river and rainforest.
• Exiting the River:
  Guests need lower and upper body strength to climb steps made from tree roots.
• Water Confidence:
  Guests should be comfortable in the water.
• Treading Water:
  Ability to tread water for at least a minute without assistance.
• Self Assessment:
  Guests are urged to assess their abilities honestly and all participants are required to complete a medical questionnaire and sign a liability release form before joining our tour.
• Refund Policy:
  Refunds are not guaranteed if river guides find a guest unsuitable to take part on the tour day. The decision is made for safety considerations and group experience.

Limitations for some guests

• Mobility & Injuries
  This tour is not suitable for individuals with limited mobility, or current or chronic injuries that could impact their ability to fully participate in the activities.
• Pregnancy
  This tour is not suitable for those who are pregnant.
• Weight Limits
  The maximum recommended weight limit is 120kg/265lb. This is due to the limitations of our equipment. If you are near or over this weight, a good level of fitness and mobility is required to participate in our tour. We encourage anyone with concerns about this to contact us directly so we can discuss the specifics of the tour, and the challenges that may arise.

Children love this tour, however please note the below requirements:

• Minimum age is 8
• Child price is for ages 8-15 inclusive
• Anyone under 16 must be accompanied by a parent or guardian over 18
• Guests aged 16 & 17 must have their waiver and medical form signed by a parent or guardian over 18
• Child booster seats available free of charge for children under 7
• You are responsible for any children in your care

River Conditions and Age Requirements

Being in a river means that the water is always moving. In our summer months (Jan-Mar), the river levels increase, and the water flow becomes stronger. Even with increased river levels, we still only operate within a small window of the river’s range due to safety. It’s important to note that during this time, the stronger water flow can present more challenges for lighter individuals, particularly children, due to their lower body mass.

With this in mind, we’ve established the following guidelines to ensure the safety and enjoyment of all our guests:

• Low River Level
  When the river level is low (which is most of the year), our activity is generally suitable for all ages (8+).
• Intermediate River Levels
  Between the low and high river levels, we make judgement calls on the minimum age that we will allow on the tour. These decisions are based on the current conditions, the individual’s age, size, swimming ability, and overall fitness.
• High River Level
  When the river level is higher, the faster flowing water (while fun), presents more of a challenge. During these times, our tour is only suitable for strong swimmers, (generally 14+), with good fitness and mobility. This is to ensure the safety of all participants, as navigating faster flowing water requires more strength and skill.

In all cases, we make a judgement call based on the current conditions, the individual’s age, size, swimming ability, and overall fitness. If we don’t think the conditions are suitable, we will try to reschedule your tour, or offer a full refund. We appreciate your understanding that these decisions are made with everyone’s safety in mind.

Cancellation by Customer:

• If you cancel 72 hours or more in advance of departure: 0% fee
• If you cancel between 48 – 72 hours of departure: 50% fee
• If you cancel within 48 hours of departure: 100% fee
• Unless otherwise stated all refunds will incur a 6% administration fee.

Pricing

All prices are person unless otherwise stated, are in Australian dollars, are correct at the time of publication & are subject to change without notice.

Family rate is based on 2 adults + 2 children.

Terms & Conditions

In addition to the specific terms and conditions outlined above, upon purchase this package is subject to general terms & conditions.